Invoices
Every sale is recorded with a unique invoice number, details about what was sold, who sold it, how it was tendered. Every invoice can be recalled and reprinted and even e-mailed at any time.

Invoices are a permanent document and can not be altered. However, invoices can be voided by authorized employees and an identical invoice recreated to make corrections or adjustments.

Layaways
PFW maintains full layaway functions including setting pickup/expiration dates, issuance of periodic layaway statements, payment processing and receipts with balance due, and partial delivery of items on layaway. Monies collected are retained as deposits and can be refunded with a fee assessment if the layaway is voided. At any time, a lookup can be made on a customer's list of pending transactions and adjustments made.

Inventory is reserved and on a case by case basis can be relinquished as needed to fill other orders.

Quotes
Many calculation and quote preparation tools are provided to assure that you are able to provide highly competitive bids and retain a workable profit. Quotes can be replicated to provide various alternative proposals including notation of extra fees to make upgrades of some line items.

Two printouts of the quote are available: one for the customer and one for store use which details the costs and profits. You may set a date when the quote will expire which can hasten the decision making processes.

Unlike invoices, orders, and layaways, quotes do not impact your current stock counts. Quotes can be instantly converted to a Service Order, Layaway, or Order for later delivery or converted to an Invoice for immediate delivery if all items are in stock.

Orders
A good starting point for many customer transactions which may require special orders, detailed notes on specifications, and delayed delivery. Deposits in full or in part can be accepted at any time. Changes to the order are easy to make and full cost and profit calculations are readily visible. Special order items are tracked and updated automatically. Partial delivery of items on the order can be processed as needed.

Internet Orders
PFW has an exceptional shopping cart capability which can link to your current web site or a web site presence created for you with a wide range of styles and features. Customers see rich documentation and pictures of items available for sale. As customers place orders, PFW effortlessly stores and processes the orders. Pricing of items can be varied depending upon customer account settings.

Service Orders
From start to finish, extensive notes on work to do, work done, and internal commentary is saved and retrievable. As specific products are repaired or serviced, a history on those items can be generated and reviewed at any time. Multiple service technicians can clock time spent and add separate labor charges. A call log documents conversations with the customer regarding the service order and decisions reached will the service order is underway. Once completed, the service order is processed as an invoice and can be reviewed and reprinted as needed.

Recurring Invoices
Recurring invoices are ideal for sales of standard consumables or regular services. PFW can generate a master invoice and make an unlimited number of iterations of that invoice on a daily, weekly, monthly, or other specified frequency. The invoice can be automated to charge a designated credit card or to place the charges on accounts receivable.

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